Jimmy Mancusi Dot Com

A few months back we decided to get new windows in our house. Our house was built in the 1950s and the windows in the house were still original, so as you can imagine they were a bit drafty and inefficient. So we began the process of getting estimates and had some really poor experiences, and a few fair ones.

First of all our worst experience was with Castle Windows. They seem to like to use guilt as their main selling tool, and would recommend you look elsewhere if you are looking for new windows. I could go into this estimate in great detail with a lot of ranting and raving... perhaps another day...

Come to think of it though, I don't have a recommendation for you since the company we decided to go with, Home Remodelers Group seemed like a good choice at the time, and the windows are nice, but their customer service is absolutely horrendous.

For anyone that has been lucky enough not to have a window estimate, let me fill you in on one thing. They all take 3-4 hours. Seriously. These sales guys come into your house and want to put on a complete show. They go into detail about their competitors, how great their windows are and why their competitors are no good, warranties, service and so on. My first consultation ran close to 4 hours, and 2 family members of mine received consultations from separate companies and also ran over 3 hours each. So after our first horrible experience we would tell the sales guy we already knew all of those things and wanted to get right down to it, and were able to get through our next couple of estimates in under an hour.